• Our mission is to help you increase sales while reducing credit losses. We accomplish this by offering networking, strategic workshops, and information tailored just for you.

      NETWORK

      We cultivate a network of peers who can share challenges, questions and solutions. Whether you are in merger and acquisition mode or simply want to push yourself or your organization beyond where you are today, iA offers connections and resources to aid in your goals.

      BEST PRACTICES

      We bring best practices, processes, and technology to the business-to-business community through in-person and virtual workshops, conferences and custom consulting.

       

       

      INFORMATION

      Our link to you is a twice-monthly newsletter that highlights who is hiring and where, best practices, credit and collections workshops and conferences, and more. Subscribe now for this free newsletter so you don’t miss anything.

    • NEWSLETTER

      Sign up for our FREE twice-monthly newsletter

      and get insights on how to reduce your credit losses.

    • WORKSHOPs

      We work with you to identify the specific needs of your team, and build a customized program just for you. No fluff.

      Are you looking to establish a credit policy that
      helps manage risk versus prevent it?


      Do you wish your collections team had an easy-to-
      implement and follow call strategy?

       

      Would you like your collectors to have stronger
      listening skills and resolution tactics?

       

      Do you wish your collectors would collect more
      but remain empathetic and customer-first?

       

      Could you see your department goals being
      exceeded if there were more synergy between
      your on-shore and offshore collectors?

      If the answer to any of these questions is yes, our workshops can help. We can customize a set of modules to suit your unique needs.

    • iA strategy & tech

      june 10-12, 2020 - Austin, TX

      A conference for ANYONE working in credit and collections strategy, technology and analytics - from first-party to third-party and from consumer to commercial.

    • iA Women in Consumer & Commercial Finance logo and photo of woman speaking

      dECEMBER 11-13, 2019 - SCOTTSDALE, aRIZONA

    • let's CONNECT

      Want to discuss commercial collections?

      I'd love to talk with you! -- Katie Keich

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      keich@theiainstitute.com

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      610.751.7097

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